I have canceled my membership but have still been charged

We're sorry for the inconvenience. Please accept our apologies. We'd love to get this resolved for you.

If you use PayPal for your payments, please ensure that your PayPal Pre-Approved Payment on PayPal is cancelled. This is something you will need to do on your end. The link below shows you how to do this:

Cancel PayPal automatic payments

Click "Contact Support" in the menu and write to us if you need more help. We will send it to you.

Should you need further assistance, please contact the support team by clicking the 'Contact Support' icon in the top right hand corner of this Help and Support site and they will help you.

How did we do?

If I cancel do I still have access to the content?

Contact Support