Why haven't I been approved for the Facebook Group?

Genius Community Manager Updated by Genius Community Manager

If you've successfully paid for your Genius membership but haven't yet been approved for the Genius Facebook group, please ensure you have provided the email address you signed up to Genius with and your invoice number which can be found in the series of welcome emails from the support team. Do check your spam folder for these if you have not already seen them.

All memberships are verified using this information prior to approval so if it is missing, the process cannot be completed.

If you are unable to locate your invoice number or the welcome emails, please contact the support team by clicking 'Contact Support' located in the top right hand corner of this Help and Support site for further assistance.

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Contact Support