Membership and Payment
How do I renew my membership?
Genius memberships renew automatically. For quarterly and annual payment plans, you will receive an email approximately 1 month prior to the payment due date notifying you of the transaction.
Can I upgrade my membership to quarterly or annual?
You can easily switch from a monthly payment plan to a quarterly or annual payment plan. The upgrade is activated on the day you make the switch. To upgrade your membership plan, please follow these steps.
How do I change my password?
To change your payment information, follow these steps.
My card has been charged twice
We deeply apologize for this oversight and for any inconvenience. Please send an email to our support team via this page to quickly resolve this issue.
If I cancel do I still have access to the content?
If you cancel your membership, you will no longer have access to the Genius Community, including the Members Website and Facebook Group.
I have canceled my membership but have still been charged
Please accept our apologies for this. If you use PayPal for your payments, please ensure that your PayPal Pre-Approved Payment on PayPal is cancelled. The link below shows you how to do this: Cancel…
How do I cancel my Genius Membership?
To cancel your membership, please contact the support team via this page. If you can provide reasons for your cancellation we would deeply appreciate the feedback.
I need to change my payment card information
To add or update your payment card details, please click below and complete the form provided: Update payment card information here
I need to change my address
To update your address, please contact the support team by clicking on the 'Contact Support' icon located in the top right hand corner of this Help and Support site. They will be happy to update your…
What is my invoice number?
Your invoice number, which you will need to join the private Genius FB Group, is sent to you in the series of welcome emails when you first join. Please check your spam folder for these emails as the…