Membership and Payment

How do I renew my membership?

Genius memberships renew automatically. For quarterly and annual payment plans, you will receive an email approximately 1 month prior to the payment due date notifying you of the transaction.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

Can I upgrade my membership to quarterly or annual?

You can easily switch from a monthly payment plan to a quarterly or annual payment plan. The upgrade is activated on the day you make the switch. To upgrade your membership plan, please follow these steps.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

How do I change my password?

To change your payment information, follow these steps.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

My card has been charged twice

We deeply apologize for this oversight and for any inconvenience. Please send an email to our support team via this page to quickly resolve this issue.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

If I cancel do I still have access to the content?

If you cancel your membership, you will no longer have access to the Genius Community, including the Members Website and Facebook Group.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

I have canceled my membership but have still been charged

Please accept our apologies for this. If you use PayPal for your payments, please ensure that your PayPal Pre-Approved Payment on PayPal is cancelled. The link below shows you how to do this: Cancel…

Genius Community Manager
Updated 2 months ago by Genius Community Manager

How do I cancel my Genius Membership?

To cancel your membership, please contact the support team via this page. If you can provide reasons for your cancellation we would deeply appreciate the feedback.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

I need to change my payment card information

To add or update your payment card details, please click below and complete the form provided: Update payment card information here

Genius Community Manager
Updated 2 months ago by Genius Community Manager

I need to change my address

To update your address, please contact the support team by clicking on the 'Contact Support' icon located in the top right hand corner of this Help and Support site. They will be happy to update your…

Genius Community Manager
Updated 2 months ago by Genius Community Manager

What is my invoice number?

Your invoice number, which you will need to join the private Genius FB Group, is sent to you in the series of welcome emails when you first join. Please check your spam folder for these emails as the…

Genius Community Manager
Updated 2 months ago by Genius Community Manager

Contact Support