My app is having problems. What do I do?

Genius Community Manager Updated by Genius Community Manager

If you are experiencing technical difficulties with the Genius App, please try the following two steps:

  1. Click on your Profile then Log out. Log back in with your email and password.
  2. If step 1 did not work, please completely uninstall the App from your device and install it again. [Here's how to install the Genius App] Then log in with your email and password.

If either of these two steps does not resolve your issue, please get in touch.

Click 'Contact Support' in the menu and write to us describing your issue. While filling out the form, please provide the following information which will help us diagnose and provide a solution quickly.

  • Your email address
  • Your full name
  • Your country of residence
  • The make and model of your device
  • The mobile operating system version you are currently using. (e.g. iOS 14, Android 9, etc). You can find this information in Settings on your device.

We'll be happy to help get it resolved as quickly as we can.

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Contact Support