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Membership and Payment
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My card has been charged twice
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Genius App Release Notes
What is a Genius Journey?
How can I find Meditations on the app?
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How do I set and track my moods on the app?
How do I know which workshop the meditation is from?
What to watch first
My app is having problems. What should I do?
The app didn’t count my meditation today. What should I do?
How to turn on Genius App Reminders
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I can't log into the Genius App
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Genius Facebook Group
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What does Genius Book Club read?
Can I give Genius as a gift?
Can I have a one-on-one session with Jay?
How can I become a Jay Shetty Certified Coach?
Can I book Jay to speak at an event?
What is Live Your Passion, Build an Income and how can I join?
I can't log into the Members Website
Workshops for feeling balanced
Workshops to feel energized
Workshops for being productive
Workshops for feeling hopeful
Workshops for love
Workshops to help with anxiety
Workshops for when feeling sad
Workshops for when feeling insecure
Workshops for when feeling restless
Workshops for feeling fulfilled
Workshops for when feeling overwhelmed
Workshops for gratitude
Workshops for feeling calm
Workshops for when feeling lonely
Updated by Genius Community Manager
If you are having trouble logging into the Genius App, please try the following steps to resolve the issue.
- Be sure your login details are correct. This is your email and password which was sent to you in your first email when you became a Genius Member.
- Wait a couple minutes after an unsuccessful login attempt before trying again.
- If the above does not work, try uninstalling and reinstalling the App to your device and logging in again.
After trying the suggestions above, if you are still unable to access the app, please click "Contact Support" in the Menu and get in touch. Our team will be happy to help. While filling out the form, please provide the following information which will help us diagnose and provide a solution quickly.
- Your email address
- Your full name
- Your country of residence
- The make and model of your device
- The mobile operating system version you are currently using. (e.g. iOS 14, Android 9, etc). You can find this information in Settings on your device.