New to Genius? Start Here
How do I make the most of Genius?
Get the Genius App
How do I join a Live Workshop with Jay?
Watch the Genius Tour
Feeling overwhelmed? Follow these steps to get started
Membership and Payment
How do I renew my membership?
Can I upgrade my membership?
How do I change my password?
How do I change or update my payment card information?
What is my invoice number?
How do I cancel my Genius Membership?
My card has been charged twice
If I cancel do I still have access to the content?
I have canceled my membership but have still been charged
Genius App Release Notes
What is a Genius Journey?
How can I find Meditations on the app?
How do I suggest a new feature for the Genius App?
Can I use the App offline?
How do I change my password on the app?
How do I set and track my moods on the app?
How do I know which workshop the meditation is from?
What to watch first on the Genius App
My app is having problems. What should I do?
The app didn’t count my meditation today. What should I do?
How to turn on Genius App Notifications
How do I find a Genius Workbook?
How do I save my favorite workshops?
I can't log into the Genius App
How do I take notes on the App?
How can I skip a meditation?
Genius Facebook Group
How do I submit a post to the Facebook Group?
Why was my post declined?
Why haven't I been approved for the Facebook Group?
What are the Genius Facebook Group Community Guidelines?
What are Genius Challenges?
How do I get a Genius T-Shirt?
What does Genius Book Club read?
Can I give Genius as a gift?
Can I have a one-on-one session with Jay?
How can I become a Jay Shetty Certified Coach?
Can I book Jay to speak at an event?
How to enroll in Social Media Growth
What is Live Your Passion, Build an Income and how can I join?
I can't log into the Members Website
Workshops for balance
Workshops for feeling energized
Workshops for productivity
Workshops for feeling hopeful
Workshops for love
Workshops to help with anxiety
Workshops for perspective and empathy
Workshops for when feeling sad
Workshops for forgiveness
Workshops for confidence
Workshops for self-improvement and growth
Most popular workshops of all time
Workshops for mental health and well-being
Workshops to center yourself
Workshops for focus and productivity
Workshops for feeling fulfilled
Workshops for finding your purpose
Workshops to feel less overwhelmed
Workshops for gratitude
Workshops for calm and peace
Workshops for mindset and awareness
Workshops to feel less alone
- All Categories
- Genius App
- I can't log into the Genius App
I can't log into the Genius App
Updated by Genius Community Manager
If you are having trouble logging into the Genius App, please try the following steps to resolve the issue.
- Be sure your login details are correct. This is your email and password which was sent to you in your first email when you became a Genius Member.
- Wait a couple minutes after an unsuccessful login attempt before trying again.
- If the above does not work, try uninstalling and reinstalling the App to your device and logging in again.
After trying the suggestions above, if you are still unable to access the app, please click "Contact Support" in the Menu and get in touch. Our team will be happy to help. While filling out the form, please provide the following information which will help us diagnose and provide a solution quickly.
- Your email address
- Your full name
- Your country of residence
- The make and model of your device
- The mobile operating system version you are currently using. (e.g. iOS 14, Android 9, etc). You can find this information in Settings on your device.