Technical Help

​I can't log into the Genius App

We are sorry to hear you are having trouble logging into the Genius App. Please try the following steps to resolve the issue: Be sure your login details are correct. This is your email and password f…

Genius Community Manager
Updated 6 months ago by Genius Community Manager

The Workshop replays aren't playing for me

If the workshops on the Members Website are not playing, please log out and clear your browser history and cache before logging back in again. If this does not fix the problem and the error continues, please contact the support team via this page for further assistance.

Genius Community Manager
Updated 1 month ago by Genius Community Manager

I can't log into the Members Website

If you're having trouble logging into the Members Website, doing one of following may resolve the issue.

Genius Community Manager
Updated 2 months ago by Genius Community Manager

Contact Support